Abstract
This study aims at employed lean manufacturing by using value stream mapping being one of the most important tools in redesign the service in the service business environment, and AL-Diwaniya educational Hospital has been chosen for this study being the organization that mostly in touch with the life of the individual's life and the society as well in Al-Diwaniya city which will contribute in presenting the best health services the individuals and the society forward to. This demands the pursuit and efforts to reach a competitive advantage reflected by removal the waste, which the patients waiting time longer while he is in a dead need for the necessary health care in as possible short period of waiting. The problem of study is represented in the many and length procedures adopted in the treatment of patients which led to the increase in the waiting times, as well as the length of the distance between the centers for essential health services which is reflected negatively on the value of the service presented to the customer. The study derived it's importance from it's being a dealing with one of the vital sectors, a health sector that touches and directly the lives of individuals and society, and to try to stir up the interest of the organizations of service in general and the organization of surveyed in particular. The study aimed to exposure in the reality of the operational activities of the organization surveyed and the possibilities available and the possibility of the application of this tool in and determine the effect of their use in order to direct attention to activities that do not add value from the perspective of the customer and work to be identified and removed or reduced whenever possible. The study relied in its practical on analyzing value stream mapping by using one of its tools (process activity mapping) , and the use of a set of quantitative methods of a (cycle time, value added time, Non value added time, waiting time, takt time, and efficient service).The study reached a set of conclusions, including:1.Using of the value stream mapping in the present study has showed it efficient and effective to enable the organization in reduce the lead time and improve the efficiency service produced for the patients and the quick response to the patients need and requirements.2.Long waiting times and low service efficiency for all the experienced cases.3.The study proves the liability of reducing the time of ( waiting, the cycle, the operations 'and not adding value) in the organization worked in to , as well as improving the service efficiency and reducing the costs demanded from the patients and the organization together and the easiness of application this tool and its simplicity.
